Specification
Product Details
- Amazon Sales Rank: #276531 in Kitchen & Housewares
- Color: Red
- Brand: Francis!Francis!
- Model: X5-Red
- Dimensions: 12.00" h x
13.00" w x
14.00" l,
Features
- Pump-driven Supercrema brewing system with 18 bars of dynamic pressure
- Chrome-plated brass brewing handles maintain ideal temperature
- 48-ounce water tank with rear access; battery-powered clock on the front
- Includes both ESE pods and ground coffee handles
- Measures 10-1/4 by 8-1/4 by 11-1/4 inches
Product Description
The latest all metal model from Francis!Francis! Designed by Luca Trazzi.Featuring a brass boiler and a chrome plated brass brewing handle. Comes with both an ESC pod and ground coffee handle.
Customer Reviews
Most helpful customer reviews
31 of 31 people found the following review helpful.
By amelia
This machine makes a good cup of espresso, particularly from the Illy ground coffee (not the pods, in my opinion). But I have had inconsistent performance from the machine itself. It is temperamental, and after about five months of average use, it began to take 40 seconds to make a cup of espresso instead of 20-25, as it did in the beginning. The non ESE handle also got a little warped (no clue why; I did not drop it). And, and this is perhaps a big one, that cheap crappy clock on the front that looks so cool fell out. Kept falling out. There is nothing that secures that clock in there, and it is horribly made. I really wish they had left that thing out.So it was under warranty and I sent it back to Francis Francis. 3 weeks later, I got it back and it doesn't appear that they changed ANYTHING about my machine. The work order claims they fixed gaskets, but I don't see a difference. They didn't even unpack the handles that they requested I send (they were still taped as I had taped them), and even though I wrote (and phoned in) a detailed description of the things I needed fixed (the clock; the warped handle; and whatever was causing the machine to take so long), they did not replace the handle OR the clock.I called FF and they initially claimed that they DID fix these things. I insisted they did not. Then they told me that the clock and handle were "on backorder." I have been waiting over a month for them to go off of backorder, but I do not quite understand how such a widely-produced machine could have basic parts on backorder. I have been trying to reach them by phone for the last three days, and their message consistently says "due to unusual high call volume, we cannot answer your call. Please leave a message and we will get back to you." No one gets back to me.Horrible customer service. Some very major problems with the machine itself. Nice design, decent coffee, good frothing. I probably would choose a different brand if I were to purchase again.Update: FF did, eventually, send me my new handle and clock. The clock they sent was ALSO broken (sigh), so I just gave up on that issue. I taped the old one in there, so there wasn't a huge hole in the front of the machine. Performance, 2 years after purchase, is about the same as it was a couple months after: inconsistent, but I can still get a great cup of espresso. I just wish it were consistent.
15 of 15 people found the following review helpful.
By S. Jacobsen
I was initially reluctant to get this model (through Illy's offer), and thought I had just been seduced by it's cool looks. I've had it for 4 years now, and I'm only now finally happy with it because I've finally learned that the mixed quality shots was my own fault, not the machine's.It's a steep learning curve to make a good espresso, and I'm probably the worst espresso snob you can imagine. I wouldn't dream of drinking the stuff from the big well known chain. But once you've learned the tricks, this machine does a good job. I strongly recommend that you read up on wholelattelove's website and elsewhere for tips.Here are some of mine:-use bottled water!-get your own burr grinder! It makes a world of a difference. I got the Baratza Maestro Plus. My shots were hit or miss for the longest time, but since I got my own grinder they are consitantly great. And grind just before each shot. I put it at the finest setting.-experiment with the beans. I've finally settled on Barrington Gold Reserve from barringtoncoffee, which makes a really thick crema and tastes almost like chocolate. I found the espresso grind from illy not fine enough for this machine, and coffee goes stale so quickly, that I wouldn't recommend the automatic delivery from them, except for the pods that are OK if you are in a hurry or making for many people at a time. My favorite coffee shop is Joe's Art of Coffee in NYC, and I bought the beans from them the first time, now I order directly from Barrington.A couple of tips related to this particular machine:-take the filter basket out of the portafilter and rinse it every day.-run an empty shot of just hot water through the machine to warm up both the filter and the cup.-learn how to tamper correctly, with 30 pounds pressure, and give the tamper a little twist to smoothen the surface. Remove the tamper handle from the disk (I like this disk, how it helps prevent sneeze and also makes it easier to see if you have the right amount of grinds in the filter)-Turn the handle as tight as possible. The tricky thing is to get just the right amount of grinds in. If too little, the water flows through too quickly and the espresso gets watery. If too much, you have a hard time attaching the handle without extreme force. Also, if you put too much in and your grind is fine, it might leak out of the top of the filter.-When the lights show the temperature is ready, I give it another 10-15 sec boost by pressing the steam button. Not more, or it will burn the coffee and possibly damage the machine.-I'm saving the best for last:Once you press the start button, wait exactly 3 seconds and then turn the handle even further to the right. I assure you, if you follow these tips and use the above combination of equipment and supplies, you'll never want to drink espresso again from anywhere else than your home, or perhaps in Sicily, and Joe's Art of Coffee shop in NYC.(oh, one little gripe I have about this model is that the water reservoir warps if put in the dishwasher, but I still wash it every time or every other time it's empty, because slime builds up if standing too long. Now the reservoir has found it's final warped shape and is still useable)
19 of 20 people found the following review helpful.
By M. G. Pollock
I am extremely pleased with this machine thus far. It came with the illy E.S.E. pods, as well as illy ground espresso and a different filter kit to use with ground coffee. I found the instructions easy to understand; set-up was very easy and quick. I had never made a cup of espresso in my life, and within 15 minutes I had a cup of espresso normal and had even steamed some milk to make a fabulous latte. I have the red machine, and it looks so sharp on my kitchen counter. The machine feels very solid, very well-made, and is designed to look good and work well (how Italian!). I read up a lot on this machine at wholelattelove.com, before choosing this particular one. Slate.com also gave it an excellent review.
FrancisFrancis! espresso machines aren't just a design dream aesthetically. They're also engineered to do much of the barista work for you, removing intimidation and
Amazon.com: Customer Reviews: FrancisFrancis! X5 Espresso Machine, Red
4 stars. "Tips for getting the most out of this machine" I was initially reluctant to get this model (through Illy's offer), and thought I had just been seduced by it
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